BRASS BALLS MARKETING Privacy Policy

We Take Your Privacy Seriously

Your privacy matters to us. This Privacy Policy outlines how Brass Balls Marketing (owned by Floor Holdings AS) collects, uses, protects, and discloses your personal information. We are committed to handling your data with transparency, responsibility, and care.

We treat all personal information as strictly confidential. We do not sell, rent, or trade your information to any third party without your express permission, unless required by law.


What Information We Collect

To provide certain features, products, or services through our Website or related platforms, Brass Balls Marketing may collect the following types of information:
• Personal Information — including your name, email address, phone number, and other contact details when you subscribe, register, or contact us.
• Business Information — details you provide about your company, industry, offers, or marketing preferences.
• Preference Data — such as likes/dislikes, goals, pain points, or form responses submitted through surveys, strategy sessions, or lead magnets.

We collect this information to provide you with better services, personalized communication, and an improved experience across our platforms.


Website Analytics and Usage Tracking

We also collect non-identifiable, aggregated data about how users interact with our website. This may include:
• Time and date of access
• Pages viewed
• Browser type and version
• Device information
• Traffic sources and referral URLs

This data helps us analyze performance, improve functionality, and understand general visitor behavior. No personally identifiable information is included in this tracking.


Logging & Security Monitoring

Brass Balls Marketing maintains detailed logs and audit trails of all site activity to protect against fraud, abuse, and malicious activity. This logging is critical for our security systems and ensures the integrity of our digital platforms.


Email and SMS Communications

We do not send unsolicited messages (spam). You will only receive email or SMS communications from us if you have:
• Opted in through one of our forms, funnels, or platforms;
• Consented to receive updates, resources, or offers; or
• Have an active business relationship with us.

We never sell or share your contact information with third parties for marketing purposes without your permission.


Use of Your Information

We only use your personal information for the purposes for which it was collected, or for other legitimate, lawful purposes. For example, if you fill out a contact form requesting support or a consultation, we will use your information to respond directly to that request. We may also use that data to improve the quality and responsiveness of our customer service over time.

Our use of personal information is governed by the principle of lawfulness, fairness, and transparency, as required by applicable data protection laws such as the GDPR and POPIA. We rely on the following legal grounds to process your personal data:

• Performance of a contract — when processing is necessary to fulfill our agreement with you or to take steps before entering into a contract;
• Legitimate interests — when processing supports our interest in improving services, managing operations, or communicating effectively (provided it does not override your rights);
• Compliance with a legal obligation — when processing is required by law;
• Your consent — where we rely on your explicit permission for activities like marketing or newsletter delivery.


Purposes for Processing Your Personal Data

Depending on how you interact with us and the services you use, we may process your personal data for the following purposes:

✅ Service Delivery & Access Management

To provide, manage, and administer access to our services and digital content, including strategy sessions, lead magnets, training portals, and downloads.
Legal basis: Performance of a contract.

✅ Service Improvement & Development
To improve our offerings, create better user experiences, and invite you to participate in surveys, feedback loops, or testing new features.
Legal basis: Legitimate interests.

✅ Marketing & Communications
To provide you with relevant content, offers, and advertising based on your preferences.
Legal basis: Your consent or our legitimate interests.
You can opt out of marketing communications at any time.

✅ Recruitment Activities
To assess job applicants or process employment-related inquiries.
Legal basis: Pre-contractual steps or consent.

✅ Community Access
To provide access to forums, comment sections, or online communities.
Legal basis: Contractual necessity or legitimate interests.
Important Note: Any information you share in these public forums is visible to others. Please avoid disclosing anything sensitive, confidential, or proprietary.

✅ Legal & Regulatory Compliance
To comply with applicable financial, tax, audit, or regulatory requirements and to manage risk, security, and fraud prevention.
Legal basis: Legal obligation or legitimate interest.


Retaining Your Information

We will retain your personal information only for as long as is necessary to:
• Fulfill the purposes for which it was collected;
• Satisfy legal, accounting, or reporting obligations; or
• Resolve disputes and enforce our agreements.

Once your personal data is no longer needed, we will take appropriate steps to either securely delete it from our systems or anonymize it, so it can no longer be linked to you.

Our data retention practices are governed by applicable privacy laws, including the General Data Protection Regulation (GDPR) and Protection of Personal Information Act (POPIA), as well as our internal data retention and archiving policies.

International Data Transfers
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Your personal information may be transferred to — and stored on — servers located outside your country of residence, including in countries that may not provide the same level of data protection as your home jurisdiction. When this occurs, we ensure that adequate safeguards are in place to protect your data in accordance with applicable laws such as GDPR and POPIA.

Protecting Your Information

Brass Balls Marketing has implemented a strict internal framework of technical and organizational measures designed to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

This includes, but is not limited to:
• Role-based access controls (only “need-to-know” staff have access)
• Secure cloud storage and encrypted databases
• Firewalls, security protocols, and malware detection systems
• Regular audits and staff training on data protection policies

We ensure that any partners, contractors, or service providers with access to personal data meet our minimum standards for privacy and security.


Electronic and Telephonic Communications

When you contact Brass Balls Marketing — whether by registering your interest, downloading a free resource, completing a form, calling us, or otherwise submitting a query — we will collect and retain that information to:
• Respond to your inquiry;
• Deliver the requested material or service;
• Communicate with you via email, phone, or SMS (including automated technology).

If you become a customer, you consent to receive further communication from us related to service delivery, onboarding, updates, and account management.

You can update your communication preferences or opt out of marketing communications at any time by following the instructions provided in our emails or by contacting us directly.


Consent to Electronic Communication

By using this Website and interacting with us online, you consent to receive electronic communications from us. This includes communication via email, SMS, and website notices.

You agree that any agreements, notices, disclosures, or other communications sent to you electronically will satisfy any legal requirements that such communications be in writing.


Call and Communication Recording

To ensure service quality and for internal training purposes, your calls, messages, or email communications with Brass Balls Marketing may be recorded or monitored. These records may be used as evidence in judicial or administrative proceedings if necessary.

Web Browser Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors engage with the site.

Cookies are small data files placed on your device by your web browser for record-keeping and analytics purposes. They help us:
• Remember your preferences and settings;
• Analyze traffic patterns;
• Optimize performance and user experience.

You may choose to configure your browser to refuse cookies or alert you when a cookie is being set. However, please note that some features of the Website may not function properly if cookies are disabled.


Complaints About Privacy

If you believe your privacy has been violated, or that we have breached applicable privacy legislation (such as GDPR or POPIA), please contact us immediately using the contact details below.

We take all complaints seriously and will investigate and respond promptly.


Mobile Messaging & Data Sharing (USA Residents)

We respect your privacy in mobile communications.

We do not share any mobile information (including opt-in data, consent status, or phone numbers) with third parties or affiliates for marketing or promotional purposes.

All categories above exclude SMS opt-in data and consent — such information will never be sold or shared with external parties.


Contacting Us

If you have any questions about this Privacy Policy, how we handle personal data, or your interactions with this Website, please contact us at:

Floor Holdings AS
Hasselveien 13
3072, Sande i Vestfold
Norway
📧 contact@brassballs.co.za


This Privacy Policy was last updated on 24 July 2025. We may update this policy periodically to reflect changes in our practices or legal obligations. Please check this page regularly to stay informed.