Monday, October 28, 2024
Picture this, boet.
You walk into a Pick n Pay, grab what you need, and bolt for the exit in 3 minutes flat.
Now imagine you're stuck in that same Pick n Pay for 45 minutes because of a massive queue, and you end up leaving with a trolley full of stuff you didn't plan to buy.
What's the difference?
Time.
And time, my friend, is the secret weapon that separates entrepreneurs who make bank from those who make excuses.
Here's the brass balls truth that'll change how you think about selling forever...
The longer your prospect stays engaged with your message, the more likely they are to buy.
It's that simple. And that powerful.
This isn't some mystical marketing voodoo – it's pure psychology. The more time someone invests in your proposition, the more committed they become to seeing it through.
Think about it: When last did you walk out of a movie halfway through? Even if it's kak, you stick around because you've already invested time and money. That's called the "sunk cost fallacy," and smart entrepreneurs use it to print money.
Long copy doesn't outsell short copy because it's longer. It outsells because it keeps people engaged longer.
I'm constantly amused when clients get advice from so-called "experts" who tell them:
• "Keep your sales videos under 7 minutes"
• "Nobody reads long emails anymore"
• "Make it snappy – attention spans are shorter these days"
Complete bollocks.
These marketing nincompoops are confusing being boring with being long. There's a massive difference.
A boring 30-second ad will lose your audience faster than Eskom can kill a braai. But a fascinating 90-minute presentation can have people glued to every word.
The goal isn't to be short. The goal is to be interesting for as long as possible.
Want to see this principle in action? Look at how the smartest retailers design their spaces.
FAO Schwartz in Vegas is a masterclass in time manipulation:
• Three floors (can't see everything quickly)
• Slow escalators with brilliant signage that sells while you ride
• 30-minute game passes for the third floor (keeping you there longer)
• A maze of specialty stores within the main store
• Salespeople who engage (not just cashiers)
• A soda fountain and snack counter (so you never need to leave)
Every single design element serves one purpose: Keep customers in the store longer.
Because they know that time invested equals money spent.
Here's something I learned from the best face-to-face salespeople in the game:
Likelihood of closing a sale goes up in 15-20 minute increments.
If a salesperson is in your home for 2 hours instead of 1 hour, they're not twice as likely to close – they're 3 to 4 times more likely.
That's why those old-school encyclopedia and pot-and-pan salespeople would unpack everything and spread it all over your lounge. It wasn't just for demonstration – it was to extend the time they were in your house.
More time = more trust = more sales.
Now don't get me wrong – there is such a thing as overstaying your welcome.
Every selling situation has a "sweet spot" where sales peak. Go too short or too long, and you suffer.
For my basic business presentations, the sweet spot was 90 minutes. I could get decent results in 70 minutes, good results up to 120 minutes. But less than 70 or more than 120? Sales dropped off a cliff.
The key is finding your sweet spot and maximizing it.
Most entrepreneurs stop way, way short of where maximum sales occur because they're scared of "boring" people.
"But John, My Customers Are Different..."
I hear this excuse more often than I hear load-shedding announcements:
• "Attention spans are shorter these days"
• "Young people won't read long content"
• "My customers are too busy"
• "Nobody has time anymore"
Here's my response: So bloody what?
Yes, people are busier. Yes, attention spans seem shorter. Yes, fewer people read books for fun.
But the correct answer isn't to surrender. It's to be more interesting and compelling.
Look at Netflix. They didn't make TV shows shorter because of shorter attention spans. They made them so addictive that people binge-watch entire seasons in one sitting.
They understood that it's not about time limits – it's about fascination levels.
A few years back, ABC was the laughing stock of American television. Fourth place out of four networks. No hits. Nothing.
The industry had moved to "modular" TV – shows like CSI where each episode was self-contained. You didn't need to follow the story week to week because there was no ongoing story.
Everyone said serial shows were dead. Too much commitment required from viewers.
ABC went contrarian.
They launched serial shows like Desperate Housewives and Lost – shows where you HAD to watch every episode to follow the story.
Result? Massive hits that dominated television for years.
The lesson? It's not about short versus long. It's about boring versus fascinating.
The Caesar's Palace Million-Dollar Mistake
Here's a perfect example of missing the time opportunity:
Caesar's Palace built a massive 4,000-seat showroom for Celine Dion. Next to it, they built a giant souvenir store full of Celine merchandise.
The mistake? People exit the showroom down steps that go past the store, not through it.
Disney figured this out decades ago. Every ride exits through a gift shop. Those extra 3-5 minutes in the store translate directly to sales.
Time equals money. Always.
If you want to maximize your sales, you need to master this three-part formula:
INTEREST + INVOLVEMENT + TIME = SALES
Here's how the pros do it:
Interest: Your message has to be fascinating enough that people want to keep consuming it.
Involvement: Get them actively participating. Fill out forms, answer questions, take quizzes, try products.
Time: Extend the experience as long as possible while maintaining interest and involvement.
Real-World Time Traps That Work
In Direct Mail:
• Multi-step processes (affix stamps, open sealed envelopes)
• Quizzes and tests
• "Find the mistakes" contests
• Multiple components (letter + CD + bonus materials)
In Retail:
• Try-on experiences
• Test drives
• In-store demonstrations
• "Behind the scenes" tours for buyers
Online:
• Video series instead of single videos
• Interactive calculators and tools
• Multi-step opt-in processes
• Webinar series with Q&A
In Sales:
• Office meetings before product demos
• Multiple touchpoints (office → showroom → test → back to office)
• Detailed needs analysis sessions
• Customized proposals and presentations
The Home Party Psychology
In-home party selling is making a massive comeback, and there's a psychological reason why:
Everyone who goes to a home party goes intending to buy something.
Walking away empty-handed would feel like a waste of time. But instead of a quick 10-minute browse through a store, they're there for 2 hours.
The result? Higher average sales, more items per customer, and higher profit margins.
It's the perfect combination of involvement (interacting with others, trying products) and time (2-hour commitment).
Here are the questions every smart entrepreneur should be asking:
1. How can I get prospects more invested in the buying process so the sale becomes more automatic?
2. How can I get prospects to invest more time reading, listening, watching, or visiting?
3. How can I actively involve my prospects instead of just talking at them?
4. What's my sweet spot for maximum sales conversion?
5. Where am I cutting my sales process short out of fear or convenience?
The Bottom Line (Where the Money Lives)
Time is your secret weapon in the war for customers' wallets.
While your competitors are trying to be "quick and snappy," you should be figuring out how to be fascinating for as long as possible.
While they're worried about "short attention spans," you should be creating content so compelling that people can't look away.
While they're cutting their sales messages short, you should be extending the experience and watching your conversion rates soar.
Remember: The more time someone invests in your proposition, the more likely they are to buy.
Use this knowledge wisely, and watch your bank account grow fatter than a boerewors roll at a rugby match.
________________________________________
Want more no-BS strategies to grow your business while keeping your sanity? Join thousands of South African entrepreneurs getting battle-tested marketing tactics delivered straight to their inbox. Grab your free Brass Balls Marketing newsletter here.
Ready to attract dream clients who pay, stay, and refer? Book your free 30-minute strategy call and let's build a client-getting machine that works while you sleep.
Every online business is different, employing different strategic approaches and organizational structures, and offering different products and services. Therefore, individual results will vary from user to user. YOUR BUSINESS’ INDIVIDUAL RESULTS WILL VARY DEPENDING UPON A VARIETY OF FACTORS UNIQUE TO YOUR BUSINESS, INCLUDING BUT NOT LIMITED TO YOUR CONTENT, BUSINESS MODEL, AND PRODUCT AND SERVICE OFFERINGS.